Accessibility Statement

Gardeners Biggin Hill Accessibility Statement

Gardeners Biggin Hill is committed to providing a website and service experience that is accessible to the widest possible audience, including people with disabilities. We aim to support residents and businesses in the Biggin Hill area by making information about our gardening services as clear and usable as possible for everyone.

Our Accessibility Commitment

We are working towards compliance with the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines explain how to make web content more accessible for people with a wide range of needs, including visual, auditory, physical, speech, cognitive, language, learning, and neurological differences.

By aligning our website with WCAG 2.1 AA standards, we aim to improve the overall user experience for all visitors, including those using assistive technologies when searching for gardeners in the Biggin Hill area.

Steps We Are Taking

To help ensure our website remains accessible, we are:

Reviewing pages for clarity, consistency, and ease of navigation.

Avoiding reliance on colour alone to convey important information.

Ensuring meaningful structure in headings and content to support assistive technologies.

Working to provide sufficient contrast between text and background.

Designing layouts that adapt to different screen sizes and devices.

Screen-Reader Support

Our goal is for the Gardeners Biggin Hill website to work effectively with common screen-reader software. We aim to ensure that images are given descriptive text where appropriate, that headings follow a logical order, and that important information about our gardening services in Biggin Hill can be accessed using speech output tools.

We continue to review our content to make sure that text is clear, concise, and understandable when read aloud by screen readers.

Keyboard Navigation

The website is being developed to support full use with a keyboard, without requiring a mouse. This includes:

Allowing users to move through links, buttons, and form fields in a logical order.

Ensuring visible focus states so users can see which element is currently selected.

Reducing or avoiding any keyboard traps that prevent moving forward or backward through content.

These features help visitors who rely on keyboard navigation to easily find information about accessible gardening services in the Biggin Hill area.

Compatible Technologies

The Gardeners Biggin Hill website is intended to work with current versions of major web browsers and on a range of devices, including desktop computers, laptops, tablets, and smartphones. For the best experience, we recommend using the latest version of your preferred browser and keeping your assistive technologies updated where possible.

Ongoing Improvements

Accessibility is an ongoing process. While we aim to meet WCAG 2.1 AA guidelines, there may be areas of the website that do not yet fully meet these standards. We are actively identifying and addressing issues as part of our regular updates to the site and our services for the Biggin Hill community.

We welcome feedback from users, especially people with lived experience of disability, to help us prioritise improvements that make the most difference.

Requesting Information in an Accessible Format

If you experience difficulty accessing any part of the Gardeners Biggin Hill website, or if you need information about our gardening services in a different format, you can contact us and explain what you need and how you prefer to receive it. Examples of alternative formats might include large print, plain text, or a simplified written summary.

When you contact us with an accessibility request, please tell us which page or content you were trying to access, the type of device and browser you were using, and the kind of support or adjustment you would find most helpful. This information helps us respond more effectively and improve accessibility for other visitors as well.

Feedback and Contact for Accessibility

Your feedback is important in helping us make the Gardeners Biggin Hill website and services more accessible for everyone in the Biggin Hill area. If you have comments, suggestions, or encounter a barrier when using the site, you can contact us through our usual contact methods shown on our website contact page and let us know it is an accessibility enquiry.

We will review all accessibility feedback and aim to respond within a reasonable timeframe. Where possible, we will offer an alternative way to provide the information you need while we work on a longer-term fix.

Thank you for helping us improve the accessibility and usability of Gardeners Biggin Hill for all visitors.