Terms and Conditions for Gardeners Biggin Hill

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Biggin Hill. They are designed to be clear, fair and practical for both the customer and the service provider. By making a booking, the customer agrees to these terms, which apply to routine maintenance, one-off garden work, seasonal tidy-ups and related outdoor services. For the avoidance of doubt, these terms are intended to govern the service relationship only and do not create any partnership, employment or agency arrangement.

The phrase Gardeners Biggin Hill, our services and we refer to the gardening service provider, while you and the customer refer to the individual, household, landlord, tenant or business placing the booking. These terms should be read alongside any written quotation, agreed scope of work or booking confirmation. If there is any inconsistency between these terms and a specific written quotation, the written quotation will usually take precedence for the particular job described.

Our services may include lawn care, hedge cutting, pruning, planting, weeding, border maintenance, leaf clearance, green waste removal and other similar tasks. The exact scope of a gardener in Biggin Hill booking will depend on the condition of the garden, access, weather, season and the equipment required. We reserve the right to decline any request that is unsafe, unlawful or outside the skills, tools or time allocated.

Booking Process

All bookings are subject to availability and acceptance. A request for a quote or appointment does not guarantee a booking. Once the details of the job have been discussed, we may provide an estimate or quotation based on the information supplied by the customer. The estimate may be based on photographs, a description of the garden, site measurements or an inspection. If the information supplied is incomplete or inaccurate, the final price or time required may differ from the original estimate.

To confirm a booking, the customer must agree the date, approximate start time, scope of work and price basis, whether fixed or estimated. Confirmation may be made verbally or in writing, including by email or message. Any special instructions, access arrangements, parking requirements, disposal needs or restrictions affecting the site should be disclosed before the booking is finalised. For larger or recurring projects, Gardeners Biggin Hill may require a deposit or advance payment before the work date is reserved.

It is the customer’s responsibility to ensure that access to the property is available on the agreed date and that the garden is reasonably ready for the work to begin. If a gate code, key arrangement, neighbour access or permit is needed, the customer must make the necessary arrangements in advance. If we arrive and cannot access the property, or if the area is not ready in a way that prevents work from starting, this may be treated as a late cancellation or wasted visit charge.

Payments and Pricing

Pricing may be offered on an hourly basis, day rate basis or fixed-price basis depending on the nature of the gardening service. Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to additional charges if the agreed scope changes. Any quoted price is based on the information provided at the time of the quotation and on normal working conditions. If the customer requests extra work on the day, we may revise the price accordingly before proceeding.

Invoices are usually payable on completion of the work unless an alternative arrangement has been agreed in writing. For repeat maintenance or contracted work, payment terms may specify payment in advance, on a monthly basis or within a set number of days from the invoice date. Accepted methods of payment, where offered, will be stated in the booking confirmation or invoice. Failure to pay on time may result in suspension of future work and recovery action where necessary.

Any deposit paid for a Biggin Hill gardening service may be non-refundable where reasonable costs have been incurred in reserving time, scheduling labour or purchasing materials. Deposits are not intended to be a penalty; they are an advance payment toward the service and a safeguard against last-minute cancellation. Materials purchased specifically for the customer’s job may be charged separately unless included in the written quotation. If the customer delays the job or changes the scope materially, additional costs may apply.

Cancellations, Rescheduling and Missed Appointments

The customer may cancel or reschedule a booking by giving notice as early as possible. If sufficient notice is provided, we will try to offer an alternative date. However, once time has been reserved and preparations have been made, a cancellation fee may apply. The amount of any charge will depend on the notice given, the size of the booking and whether materials or subcontracted services have already been arranged. In the case of regular gardening visits, repeated short-notice cancellations may lead to the loss of a standing slot.

Where cancellation occurs at short notice, or where our team attends and is unable to carry out the work because of access issues, unsafe conditions or lack of permission to proceed, the customer may be charged for lost time, travel and any pre-arranged costs. We may also charge for partially completed work where cancellation happens during the appointment and we have already performed labour or used materials. The aim of these charges is to reflect reasonable losses rather than to punish the customer.

We may need to reschedule a booking due to bad weather, illness, equipment failure, shortage of materials or other circumstances outside our control. Gardening work is inherently weather-sensitive, and certain tasks may be postponed if conditions make the work unsafe or impractical. If we must reschedule, we will make reasonable efforts to provide an alternative date. We will not be liable for any indirect loss caused by a change in date, provided we have acted reasonably and communicated the change promptly.

Liability and Customer Responsibilities

We will take reasonable care in carrying out all work with due skill and attention. However, gardening services involve natural materials, living plants, outdoor surfaces and hidden site conditions, all of which can produce unpredictable results. To the fullest extent permitted by law, we do not accept liability for pre-existing defects, hidden hazards, weakened structures, diseased plants, irrigation faults, buried services, defective fencing, unsafe paving or damage caused by circumstances beyond our control. The customer should tell us about any known issues before work begins.

Where plants, turf or materials are supplied by the customer, we accept no responsibility for their quality, suitability or survival unless we have expressly agreed to supply and install them ourselves. Natural products may vary in colour, growth and finish, and no guarantee is given that pruning, planting or lawn care will achieve a specific aesthetic outcome. Any advice provided by a gardener in Biggin Hill is given in good faith, but the customer remains responsible for final decisions on planting, treatment and ongoing maintenance unless a separate written maintenance agreement says otherwise.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or any other matter that cannot lawfully be excluded under UK law. Subject to that, our total liability for any claim arising from a single booking will normally be limited to the total amount paid or payable for the relevant service. We shall not be liable for loss of profit, loss of business, loss of opportunity or other indirect or consequential losses.

Waste Regulations and Green Waste

All waste handling must comply with applicable UK waste laws and environmental rules. Green waste, soil, branches, hedge trimmings, grass cuttings, leaves and similar organic material may be removed if this has been included in the quotation or agreed separately. Waste collected during a gardening service will be managed responsibly and disposed of or recycled in accordance with relevant regulations. If waste transfer documentation, receipts or disposal fees are required, these may be added to the invoice where appropriate.

The customer must not ask us to dispose of hazardous, contaminated or regulated waste unless we have expressly agreed in writing and are legally able to do so. This includes, without limitation, asbestos, chemical containers, oils, paints, solvents, clinical waste, sharps, gas bottles, electrical items and unknown substances. If such items are discovered during the work, we may stop work in the affected area and request further instructions. Any additional safety measures, specialist disposal or third-party removal needed will be charged separately.

Where the customer retains ownership of waste, the customer must make lawful arrangements for its removal. If waste is left on site after completion, it is the customer’s responsibility to ensure it is stored, processed or disposed of lawfully. We do not accept responsibility for waste mixed by the customer with domestic rubbish, building waste or other materials after collection. The customer also agrees to provide accurate information about the site so that we can plan lawful, practical and efficient waste management.

Materials, Access and Site Conditions

Any materials, plants, topsoil, mulch, compost, turf or other supplies used in the work may be purchased from third-party suppliers unless we are directly supplying them. While we may assist with selection, we do not guarantee the availability, colour match, growth rate or longevity of natural products. If the customer requests a specific product, brand or grade, and that product is unavailable, we may propose a suitable alternative. Once installed, living materials are subject to normal horticultural variation and environmental conditions.

The customer must ensure the site is reasonably safe for gardening work. This includes securing pets, warning us of underground hazards, isolating sprinklers if needed and informing us of any fragile structures, hidden cables, unstable surfaces or restricted areas. We may refuse to work in any area we believe is unsafe. If work has to be reduced or modified because of site conditions, the quoted price may be adjusted to reflect the actual amount of labour performed.

If tools, machinery or materials are left on site between visits by prior agreement, the customer must take reasonable care of them and notify us of any loss or damage. We are not responsible for theft or damage caused by third parties where we have not been negligent. Any keys, access codes or similar items supplied to enable entry will be handled reasonably and returned when no longer required, subject to any agreed ongoing service arrangement.

Termination and Governing Law

Either party may end an ongoing service arrangement by giving reasonable notice, unless a different notice period has been agreed in writing. We may terminate immediately if the customer fails to pay, provides unsafe access, requests unlawful work, behaves abusively toward staff, or otherwise makes continued provision of the service impractical. Upon termination, the customer must pay for all work completed up to the termination date, together with any approved expenses or materials already ordered for the job.

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law or other mandatory legal rules provide otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No delay or failure in enforcing any right shall operate as a waiver of that right.

By proceeding with a booking for Gardeners Biggin Hill, the customer confirms that they have read, understood and accepted these terms. We recommend retaining a copy for future reference. These terms are intended to create a fair and workable framework for garden services, balancing the needs of the customer with the practical realities of outdoor work, lawful waste handling and professional scheduling.